BMW of El Paso Reviews & Testimonials
Looking for testimonials and reviews about BMW of El Paso? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Great service as always !!! Alex and her team are great , she always goes out of her way to assist. Thank you. Alex. I appreciate it
I went to do my oil services and check my tires pressure and they do all my needs in couple hours very satisfied with the professional service that Miss Alex provide me. 100% I recommended BMW Services
I Always feel taken care of when I visit bmw.. Customer service is great.. I love that they update you through text and how your car is doing during the visit
Heidi is THE BEST service person anyone can have!! She is caring and always goes the extra mile for us!!! Thanks Heidi!! We will be back any time we need service.
Karina was a great help with the repair process and went the extra mile for me. She made sure I had transportation and was helpful when my credit card had issues.
Excellent, professional and prompt service. Carlos treated us great! The videos were a nice added touch and very informative. This kind of service will keep bringing us back.
Bought 2 cars in the last two years! Everything about BMW is GREAT...customer service/interaction, speed of vehicle servicing, knowledge of staff, and cost/benefit. I have even had family by from BMW of El Paso.
Karina is very professional and extremely helpful in meeting my vehicle needs. Excellent customer service, a true asset to the agency. I feel very comfortable bringing in my car for service
Professional, courteous, and knowledgeable staff. They got my car in right away and kept me apprised via video of the status of my BMW M3.
Everything was SUPERB. Heidi was super helpful and very flexible as I came in with a complicated order and had rescheduled my appointment numerous times. They accommodated and got it done with little time left in the work day.
Always take care of everything and never oversell. A pleasure to get the vehicle serviced there. Knowledgeable advisors and techs and usually have all parts required on hand.
BMW has outstanding customer service.The staff is friendly and always willing to help with any questions.
The car sold itself, but Luis (sales) was able to answer all my questions and was accommodating. Luis (manager) was helpful and patient with my specific needs, considering I live more than 3 hours away. When I'm in the market for my next Ultimate Driving Machine, BMW of El Paso will be on the shortlist.
Depressing looking for a car during this time period with shortage of vehicles however Omar made it easy for me to select my purchase of a BMW. He was accommodating, pleasant and patient while on our test drive. Thumbs up 👍🏼 for this dealership
We had a wonderful experience buying a car from Michael at BMW. He was really personable and straightforward and we would buy a car from him again!!! They schedule the training for us to learn about the car and we went to the training with David. He is so knowledgeable and really helped us to better understand all the many features on the BMW. I cannot believe how many special features there are on my X.3. This is the most amazing car and I’m so glad I was able to buy it.
Very professional and accomodating. Alec helped me out a lot to get the car the i wanted.
My family absolutely loves this dealership. Everyone is so kind and helpful. You’ll never find a service department better than this one. Always amazing and keep you up to date with what’s going on. Absolutely wonderful!
Great customer service. Heidi was very attentive and listen to all my needs. She helped and recommended exactly what I needed. This dealership has always treated me well.
Great experience overall, great customer service. All staff members are great and even took care of my dog as we were waiting. Listen to what I need and made it happen.
Awesome service sam car went in got serviced and left with some new shoes so overall just a greasy experience . Thank you all for everything
I was extremely surprise and happy. I have heard so many bad things about BMW car service. I came from Lexus where I was so blessed and happy. However Sam was so amazing. The other people around him was very helpful. Looking forward to my next service.
Extremely great service! Alex is extremely professional and knowledgeable! She even took the time to show us the new BMW’s they had on the lot! Thank you!!!
BMW of El Paso has excellent, prompt service! Carlos and Samuel provided outstanding customer service throughout the process of having my windshield replaced. Thank you!
I have visited several dealerships and this one surpasses the ALL of them. Most of them just want t sell you a car and their service department is crappy but the service department in El Paso is outstanding. Alex (Female Advisor) is top notch. She is very personable and knowledgeable. She is definitely an asset to this BMW dealership. Alex is by far the BEST! Thank you Alex. I am looking forward to my next service appointment!
Amazing friendly staff, always greeted with a smile. Service advisors are knowledgeable and are the best I have worked with.
Great, Hedi was very courteous professional and just great The work request for parts and service was processed and hopefully everything will work out promptly
Excellent service, I highly recommend this dealership for any service on your BMW! They anticipated my every need and were prompt in providing all service.
Great service and anticipated my needs. Work done on time as scheduled with great attitude from all staff. Thank you for going beyond on service!
Great service as usual !! I got a flat tire on my car and they were able to get me a loaner and get my new tire installed in less than 24 hours. I love BMW and the stellar service they provide!
Sam is a great service advisor and had my vehicle when he promised. BMW is the best as a dealership and service. Juan is my go to sales guy.
Excellent customer service and they always give military discounts! I was able to make an appointment with ease and for the next day. Love the customer service
Karina my service representative was very knowledgeable and very concerned about what my vehicle needs. She gave me her personal promise to have me on the road again problem free. BMW of ELPASO showed a high level of excellence I am highly impressed.
Alex best of the best service advisor. Always willing to help. Fast, Good, and Simple Great People to work with. Great Facilities, Easy Process. Thanks
My service advisor Karina was very helpful in answering all my questions. My car was serviced promptly. Karina has always been very nice to me treats me like family. I always refer my family and friends to her. Thank you
Very professional staff. Everyone is always willing to help you out. Micheal the sales guy and Sam in the Service Dept did an amazing job!
My review reflects more on a specific BMW advisor as opposed to the dealership itself, this is individual is Carlos Prieto, his customer service was amazing and he gave maximum effort to get us back in our vehicle, we recommend whenever you stop by here to try and work with Carlos, thanks Carlos you are our super hero !
I called and scheduled an appointment in the morning. I was given an appointment that afternoon at 12:45. In service I was attended by Heidi. She was very professional and attentive. Then in the afternoon, Jose, the tech, sent me a video report on what had been done to the car in detail and what needed to be addressed for the next visit which I appreciated. The service was Excellent!
Superior service from this amazing dealership! Thank you Karina! You delivered nothing but excellent service for me today! Thank you! Zero in Inconvenience/ interruptions to my work day!
All personnel were courteous & efficient. Especially Heidi. We were given a courtesy car to use while our car was being serviced. The dealership was spotless & very customer friendly I would recommend BMW of El Paso to anyone!
Sam was excellent during the service appointment he ensured that my car got the maintenance required and identified an issue and resolved it with no problems. I’ve been a loyal customer for over 14 years and would not trust any other brand or dealership in El Paso.
Karina is super professional, excellent communication and my vehicle was ready when promised. Ive driven bmw’s all my life and all have been purchased and serviced in this dealership
Great experience! Carlos was such a involved service advisor and kept me informed as soon as he could! The videos and text system they use is such a reassuring experience as a customer!
Called in and received same day service. Excellent customer service!!!! Beautiful show room floor with great sitting area. You can't beat this place. Keep up the good work.
Had battery replaced, didn’t have an appointment, but they took care of me, it was quick and easy. I am very happy with overall experience.
My BMWs first experience was phenomenal. I’m really glad that you’re using Uber to drop off at your home and pick up at your home. Previously we had gotten loaners they were limited on loaners at the dealership at the moment so glad I was able to get transportation transfers.
I have been a customer at this dealership for over 6 years. Customer service is great, always. Juan (sales) and Heidi (service) are the best! They will take care of you.
Took my car in for scheduled service. Very friendly and thorough service. Did a video of all the safety features while the car was on the lift. Kept me informed of progress via text. Nice comfortable waiting area with beverages and snacks
My vehicle needed coolant and they took it in right away. Informed me right away what issues were found. Took care of issues in a timely manner.
Fast and professional service. Personnel did everything to ensure all my concerns were addressed. The mechanics kept me informed throughout my service appointment. An A Plus to mechanical staff.
Oscar Bull, Juan Carlos, Ismael and everyone else at the sales department were great! I had an amazing experience , very fair with my trade value and they found me a great interest rate. Thanks again.
I made an appointment to get my car serviced and I asked for my last service advisor Carlos who's always been friendly, courteous and attentive. When I arrived they told me my it was Sam when I explained I asked for Carlos and even set my appointment when he was working. When Sam was assisting me, he was polite but very unfriendly. Almost to the point where I felt like a bother to him. Never asked if I had any questions or concerns I needed BMW to look at. Furthermore, he prepared the paperwork and proceeded to tell me ...
BMW of El Paso has always taken great care of me! From Juan in sales to Heidi in service! I’ve owned 5 BMW and it’s wouldn’t dream of any other brand! More importantly, I wouldn’t dare buy or service anywhere other than BMW of El Paso! We are family now!!
Heidi is so great! She makes everything so seamless when I take my vehicles in for service. From the sales team to the service department and everyone in between, I’ll never go anywhere else!
I had an amazing experience thanks to Jesus Alcazar! He helped me get the car I had been looking for, for months!! Thank you so much
My experience was great, my service advisor Sam was really kind and patient. He updated me on everything I needed to do and did not pressure me on anything.
Is always been a great experience Making an appointment and taking my car for service friendly staff and they’re always able to accommodate time and the work is done right the first time I’m finish
Karina in the service department helped me out so much with everything she could. Their customer service is amazing! Would definitely recommend them and their service department!
Oscar Bull was patient and answered all my questions, even helped me with my baby carrier! Took my budget serious and helped me feel comfortable with my payments.
We were traveling and having car problems as it kept overheating but they got us right in and back on the road in no time.
We want to thank Oscar Ivan Bull for the great service in helping us find the perfect vehicle for us. If you are looking to buy ask for him great salesman!!
The quickest and most thorough service I have ever received for my vehicle! I recommend! These people know what they’re doing and I had never received a video of the inspection up until this visit and I have to say, I was very pleased with the service.
Went to the dealership to get an oil change, got that taken care of, they also inspected the car for all other issues and offered cost for everything. Ended up replacing the air filter and getting the oil change. The price was competitive and paid almost like getting the part from AutoZone.
Excellent service as usual. Superb Work of Karina Herrera my service advisor, who is always prompt courteous attentive and extremely competent. Thank you again Karina
Excellent- service and since I live one hour away from El Paso I was able to plan my service around a trip flying out of ELP, and when parts/vehicle still not ready for me to drive home, I was offered an enterprise rental vehicle. My service advisor Karina was excellent and courteous and professional.
I have been taking my BMW for service work to BMW of El Paso for several years now. On my most recent visit, Service Advisor Alex H. assisted me. This was my first appointment with her. She was pleasant, courteous, and informative. Both the dealership and Alex get a 10/10 ranking from me. Excellent!
I received Excellent service today at this BMW Dealership. Sam was very informative and attentive in the Service Department. He kept me informed throughout the process. Thank you for a stress free experience.
Top notch service for your luxury vehicle. Let BMW of El Paso pamper you while you wait at their lobby. Service advisors will ensure you get the best deal available!
I took my BMW ex six and competition to get serviced with Alexandra. She has been my service advisor for over four years and continues to deliver world class service on all my BMWs including my mothers and my grandmothers. If you’re looking to get quality care and attention to detail BMW of a Paso and Alexandra are the perfect combination when servicing your ultimate driving machine. Thank you again for an unforgettable experience I’ll be back to the service my car later in the year.
I have had luxury cars before and have been treated well but nothing compares to the professionalism and courtesy I received at this dealership. It was thorough and complete
I purchased a use 530i last week. After looking around for cars and visiting numerous car dealerships I end up at BMW el paso. Service from the get-go was outstanding, they even put a new set of runflats tires for free. Michael has done great jab at keeping me posted throughout the process and still does it today.
Very friendly. Performed service as requested and required. Informed me of status and sent nice video from service technician on his examination of my vehicle. Wait was pleasant with comfortable chairs, Starbucks coffee and water!!! Love it 💕❤️🎀
Not only does my car let me know when it needs something but the dealership sends me maintenance coupons that I feel are important between service dates. I feel safe driving my car.
As always, fantastic Customer Service. My service advisor, Heidi is attentive, informative, courteous, and provides “blue ribbon” service!! She is a valuable asset to the dealership. Everyone is friendly and willing to help- great job by all!
Service was good. Issue was taken care in a timely manner. Except they left my steering wheel gross to touch. Sales people did not acknowledge my existence even though I had just been there test driving a car a couple of days earlier with my husband.
Great fast service, thank you! Heidi is always so welcoming . Get repair report very fast . Clean restrooms and dealership. Highly recommended. Thank you. Keep up food work
Had a service done on my car with mileage between 80k to 90k. Great customer service; kept me well informed of everything being done with my car. Communicated via phone, text and email. Alex is outstanding!
The customer service was exceptionally good! Will definitely return! The service rep was friendly and truly attentive. He seemed like he really wanted me to be happy with the service provided
Excellent Service and very professional and courteous staff. I have been taking both my BMWs here for service for the last two years and have always been completely satisfied.
Excellent job! Amazing service! Karina was very nice and helpful. She explained the problems that was needed to be fixed. Will always get the service at BMW El Paso.
Alex and Karina from BMW El Paso have previously assisted me with servicing my vehicle. They are both incredible. During my most recent visit on 16 June, Alex transferred the care of my vehicle to Karina who thoroughly explained what was wrong with my tire and made accommodations to ensure that I could return to have other recommended services completed so that my vehicle runs its best. Karina treated my presenting concerns with the utmost respect and urgency. She embodies the definition of great customer service!
From the moment I arrived until the moment I left in my new BMW, I was satisfied with everything. Great customer service!! I recommend Michael Calderon.
Alex always takes care of me and my M3, service and communication is always top notch, only dealer I go to when servicing my car.
Alex was awesome. She was able to get my car in and out with very little wait time for an oil change. Thank you so much.
Heidi is great! She is very hardworking and always attentive to my needs. Another great employee is the Genius. He is personable, friendly and funny.
Carlos and the team are very professional , very accurate with the schedule and have me posted with all the details of my vehicle I highly recommend them
Karina was excellent. She got scheduled for a trip check. I dropped off my car at 7am. I was able to pick my car by noon after the repairs were done. Karina streamlined the whole process. I am very pleased with her help. I would definitely choose her to be my service advisor in the future!
Karina gave me the best customer service, she took care of my issue in a timely manner. When I was at the dealership she had me in and out in a matter of minutes.
Heidi is the best!! Her customer service is outstanding!!! She communicates very well! Very Patient and super nice!! I would definitely recommend her!! If you having car trouble Heidi is the person to go to!
Great service as always. Heidi is truly a professional and handled my service with care and friendliness. Also, I have to give credit to the service men and anyone involved with my vehicles service. I would highly recommend this dealership
Carlos is superb as service advisor! I would definitely recommend to friends and family! Every time I need a service they schedule me the same day!
Alex is the best service adviser you could find up. She always try her best in order to help you. My car was leaking oil after a few months after service. She took care of it. I had to wait at the dealer shop, but it was nice and clean. Thank you so much, Alex. You made a difference
My vehicle was serviced, customer service was great! The whole process was smooth from start to finish and was kept informed throughout. Oil change and tire rotation was done.
Carlos was extremely helpful very good experience dealing with him I recommend dealing with him
Getting the vehicle was great experience, Luis was very helpful. Financing a was horrible experience
Alex Hatorilaa is an awesome advisor and has never done me wrong. If you’re looking for an advisor that will help you as much as she can, then look no further.
I have had excellent service at BMW of El Paso every time I have taken my car there. This time was no exception. My thanks to their Service Writer, Heidi, for all her help.
These guys are amazing very fun and professional and very patient. Perfect service and attention to detail.
New service advisor took better care of my issues than the last one that suddenly left. Never have a problem at this dealership.
Heidi is the best service advice ever! They always take very good care of me! I’ve actually purchased and maintained seven cars here. They all know me by name!
Had my car serviced here great service appointment available so I didn’t have to wait. Place is renovated and looks very clean. Got a video update of what’s going on with my car, parts are a bit expensive over msrp / retail price .example tires quote 330 each , found them at 266 each at local tire shop.
Reviews & Testimonials | BMW of El Paso