BMW of El Paso Reviews & Testimonials
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Excellent service as usual. Superb Work of Karina Herrera my service advisor, who is always prompt courteous attentive and extremely competent. Thank you again Karina
Excellent- service and since I live one hour away from El Paso I was able to plan my service around a trip flying out of ELP, and when parts/vehicle still not ready for me to drive home, I was offered an enterprise rental vehicle. My service advisor Karina was excellent and courteous and professional.
I have been taking my BMW for service work to BMW of El Paso for several years now. On my most recent visit, Service Advisor Alex H. assisted me. This was my first appointment with her. She was pleasant, courteous, and informative. Both the dealership and Alex get a 10/10 ranking from me. Excellent!
I received Excellent service today at this BMW Dealership. Sam was very informative and attentive in the Service Department. He kept me informed throughout the process. Thank you for a stress free experience.
Top notch service for your luxury vehicle. Let BMW of El Paso pamper you while you wait at their lobby. Service advisors will ensure you get the best deal available!
I took my BMW ex six and competition to get serviced with Alexandra. She has been my service advisor for over four years and continues to deliver world class service on all my BMWs including my mothers and my grandmothers. If you’re looking to get quality care and attention to detail BMW of a Paso and Alexandra are the perfect combination when servicing your ultimate driving machine. Thank you again for an unforgettable experience I’ll be back to the service my car later in the year.
I have had luxury cars before and have been treated well but nothing compares to the professionalism and courtesy I received at this dealership. It was thorough and complete
I purchased a use 530i last week. After looking around for cars and visiting numerous car dealerships I end up at BMW el paso. Service from the get-go was outstanding, they even put a new set of runflats tires for free. Michael has done great jab at keeping me posted throughout the process and still does it today.
Very friendly. Performed service as requested and required. Informed me of status and sent nice video from service technician on his examination of my vehicle. Wait was pleasant with comfortable chairs, Starbucks coffee and water!!! Love it 💕❤️🎀
Not only does my car let me know when it needs something but the dealership sends me maintenance coupons that I feel are important between service dates. I feel safe driving my car.
As always, fantastic Customer Service. My service advisor, Heidi is attentive, informative, courteous, and provides “blue ribbon” service!! She is a valuable asset to the dealership. Everyone is friendly and willing to help- great job by all!
Service was good. Issue was taken care in a timely manner. Except they left my steering wheel gross to touch. Sales people did not acknowledge my existence even though I had just been there test driving a car a couple of days earlier with my husband.
Great fast service, thank you! Heidi is always so welcoming . Get repair report very fast . Clean restrooms and dealership. Highly recommended. Thank you. Keep up food work
Had a service done on my car with mileage between 80k to 90k. Great customer service; kept me well informed of everything being done with my car. Communicated via phone, text and email. Alex is outstanding!
The customer service was exceptionally good! Will definitely return! The service rep was friendly and truly attentive. He seemed like he really wanted me to be happy with the service provided
Excellent Service and very professional and courteous staff. I have been taking both my BMWs here for service for the last two years and have always been completely satisfied.
Excellent job! Amazing service! Karina was very nice and helpful. She explained the problems that was needed to be fixed. Will always get the service at BMW El Paso.
Alex and Karina from BMW El Paso have previously assisted me with servicing my vehicle. They are both incredible. During my most recent visit on 16 June, Alex transferred the care of my vehicle to Karina who thoroughly explained what was wrong with my tire and made accommodations to ensure that I could return to have other recommended services completed so that my vehicle runs its best. Karina treated my presenting concerns with the utmost respect and urgency. She embodies the definition of great customer service!
From the moment I arrived until the moment I left in my new BMW, I was satisfied with everything. Great customer service!! I recommend Michael Calderon.
Alex always takes care of me and my M3, service and communication is always top notch, only dealer I go to when servicing my car.
Alex was awesome. She was able to get my car in and out with very little wait time for an oil change. Thank you so much.
Heidi is great! She is very hardworking and always attentive to my needs. Another great employee is the Genius. He is personable, friendly and funny.
Carlos and the team are very professional , very accurate with the schedule and have me posted with all the details of my vehicle I highly recommend them
Karina was excellent. She got scheduled for a trip check. I dropped off my car at 7am. I was able to pick my car by noon after the repairs were done. Karina streamlined the whole process. I am very pleased with her help. I would definitely choose her to be my service advisor in the future!
Carlos was very professional. He called at each step of the process to lee know what was going on. Great job to Carlos and the rest of the team.
Karina gave me the best customer service, she took care of my issue in a timely manner. When I was at the dealership she had me in and out in a matter of minutes.
Heidi is the best!! Her customer service is outstanding!!! She communicates very well! Very Patient and super nice!! I would definitely recommend her!! If you having car trouble Heidi is the person to go to!
Great service as always. Heidi is truly a professional and handled my service with care and friendliness. Also, I have to give credit to the service men and anyone involved with my vehicles service. I would highly recommend this dealership
Carlos is superb as service advisor! I would definitely recommend to friends and family! Every time I need a service they schedule me the same day!
Alex is the best service adviser you could find up. She always try her best in order to help you. My car was leaking oil after a few months after service. She took care of it. I had to wait at the dealer shop, but it was nice and clean. Thank you so much, Alex. You made a difference
My vehicle was serviced, customer service was great! The whole process was smooth from start to finish and was kept informed throughout. Oil change and tire rotation was done.
Carlos was extremely helpful very good experience dealing with him I recommend dealing with him
Getting the vehicle was great experience, Luis was very helpful. Financing a was horrible experience
Alex Hatorilaa is an awesome advisor and has never done me wrong. If you’re looking for an advisor that will help you as much as she can, then look no further.
I have had excellent service at BMW of El Paso every time I have taken my car there. This time was no exception. My thanks to their Service Writer, Heidi, for all her help.
These guys are amazing very fun and professional and very patient. Perfect service and attention to detail.
New service advisor took better care of my issues than the last one that suddenly left. Never have a problem at this dealership.
Heidi is the best service advice ever! They always take very good care of me! I’ve actually purchased and maintained seven cars here. They all know me by name!
Had my car serviced here great service appointment available so I didn’t have to wait. Place is renovated and looks very clean. Got a video update of what’s going on with my car, parts are a bit expensive over msrp / retail price .example tires quote 330 each , found them at 266 each at local tire shop.
Friendly and helpful service department. All the staff was nice and they helped me as I am new BMW owner.
Carlos at Service is very professional, efficient, kept me always informed about the status of the car and parts. Highly recommend him when your car needs service.
Alex is the best service advisor in the world!!! Maintenance is great and reliable. The best BMW dealership that has serviced my vehicles in the past 15 years.
I received outstanding service from BMW of El Paso The staff was very helpful. I was very impressed by the way they treated me and my car. They kept me informed of steps they took to service my BMW.
I’m very pleased with the service l received from BMW of El Paso. The staff was very friendly and professional. They are at the top of my list and I want to say thank you to them.
Receptionist was not great at helping when you call because your car is dead on a busy street, but otherwise courteous and helpful, and car was repaired in a timely manner. Karina communicated with me and was accommodating when I needed a loaner and so far car seems fine and problem was fixed. Thank you!
Great customer service. Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership all around, will definitely recommend to family and friends.
John, my BMW coordinator is an exemplary of how should an excellent customer service has to be done. Appreciate for helping me with the oil changed. I loved your detailed service video. Again, thanks to all the staff that services my SUV.
PROFESSIONAL TIMELY MAINTENANCE Great follow ups on warranty repair pairs sourcing. DETAILED INFORMATION PROVIDED ON DELIVERY AND COMPLETION OF ALL REQUIRED SERVICE ITEMS. STAFF SHOULD RECEIVE OFF SITE RELAXATION AWARD IF POSSIBLE.
BMW El Paso has a top-notch knowledgeable staff that keeps you updated while you wait for your vehicle at their premier facilities. Good prices, fast service, Don't settle for less!
Always great service from dealership. Carlos and Heidi are great at taking care of my needs.
Pleasant, professional staff. I was in for the annual service for my 2020 M340 and they were able to get me out of there ahead of time.
Heidi is always a great help!! No matter how big or small the problem she is always very helpful!! The service department is very efficient. Just wish they mess with the sit and mirror settings🥰
The service department is great, very polite and caring!!! All of the advisors are respectful I appreciate them all! Thanks again! See you next time
My service advisor Karina was very helpful in explaining the scope of work to be done, getting the work done in a timely and cost-effective manner.
I always have a great experience at BMW when I get my car serviced. They are quick and professional. I don’t mind waiting for my car in the comfortable lounge. Karina has been my advisor for many years, she makes my experience better.
Brought my vehicle in for oil change and recall. Heidi called me day before to inform me not loaner cars were available. I blame everything on COVID! Great service and Heidi was helpful and attentive to my questions.
Great service, friendly staff and helpful in every way. Service department first class and recieved prompt service.
Good communication & updates when my car is being serviced. They have a friendly staff. If loaner is not available, they will offer a valet service.
Heidi was super helpful and gave a nice package discount for the work done on my vehicle. The videos of my cars were timely and informative in making my decision on what work needed to be done on my vehicle.
Went in for service and received great customer service from Heidi and the Team at BMW. I would highly recommend. Thanks Heidi and BMW of El Paso!
Great fast service and even got a courtesy wash!!!
Their Service Advisor, Heidi Withrow, is awesome. She kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW.
My service experience was truly professional. Thanks Alex.
Fast and Excellent service.
Came in for my brake fluid flush state inspection sticker and to buy some parts for my vehicle. Alexandra was my service advisor and continues to deliver exceptional world-class service once again. If you’re looking for a loyal reliable and attention to detail service advisor go visit Alexandra for your BMW service for your ultimate driving machine. Thank you again for an amazing experience
Good and professional service
It was easy to schedule Mr Cvick, and Mr Oscar Bull took care of everything!
My 4th purchase in this Dealership & nothing short of an excellent experience overall!! Thank you!!
Thank you Alejandra A. For making the service of my car a great experience. Hope to never loose you as my service agent. Thank you
Thank you for great service as always!
Customer service is on top of my list. Very respectful n well alert of all my needs. Plus I love my car n wouldn’t take it anywhere else. Thank you Karina!
Friendly service and nicely appointed waiting area
As soon as I drove up everyone was so friendly & helpful. The show room was very clean & comfortable. Great snacks & coffee bar.
Great service and excellent people working up front. Carlos kept me informed every step of the way.
Very courteous costumer service, friendly atmosphere, take extreme care of your BMW and great vehicle service 💯
I have been taking my car to this dealer since it was new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment online even during this Covid situation I know I can get my car in and that it will be taken care of in a short time. I have another vehicle which is newer than this car and when I contacted them, I was told there was a 6 week wait. Obviously a service department with this kind of wait time Is failing their ...
Great service from sales; second purchase here no issues.
Sales people are good and help you out
Our experience with BMW of EPTX was exceptional! From the minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our trade ins & buying our New BMW. He continues to give us excellent service! Mr Jesus set us up with David Castillo “ The Genius” for our tutorial. OhMyGosh! We are so happy learning all the bells & whistles our luxury BMW has! Two hours slipped by and we’re going back to finish up. He truly is a BMW Genius! Without hesitation we ...
Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful.
Excellent service great people. This guys don’t make it impossible to put you in a new ride a big thank you to Omar sales man. Jorge Salas and a big thanks to the people in finance
Went to get my bmw wheel alignment. My service advisor alex (female) did a great job from the minute she received me all the way until I picked it up. I always go to her because her service is more of a personal connection with me and my vehicle. She understand my needs and always delivers with word class service. She has been mybadvisor for years now and she continues to be consistent and delivers above my expectations. I have to give credit to my mechanic who worked on my car. I didn’t get his name as they don’...
Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful. Thank you
heidi very helpful and nice and the service was great
Alex is a great advisor always thinks about the customer and has great communication skills very professional.
Great service. Friendly and courteous service
Very courteous and professional
Bmw service department went above and beyond during my visit, updating me frequently on status of my vehicle. I highly recommend this dealership to service your premium vehicles.
Heidi is tops - she helped me so much from helping me with a loaner, expertly tailoring what maintenance was needed, keeping me posted and then assisting me as I picked up my well repaired car the same day. Thanks to a true professional.
They were quick and precise.
The BMW line is fantastic however their service department does not equate to the ultimate driving machine. Service is very slow
Excelent costumer service
Great service from Omar. Explained all financing and car features very well! Highly Recommend BMW.
Excellent service and very professionals!!!
We were absolutely pleased in dealing with Jesus for the purchase of our Range Rover. We were shocked with how well he knew about the features of the Range Rover model, considering it's a BMW dealership. Very thorough and professional at getting the paperwork right with the deal we wanted and very patient in showing us things we wanted to know about. The extra effort to deliver the vehicle to Las Cruces and pick up our trade was over the top. We will definitely use Jesus for future dealings at BMW and highly recommend him for those looking for ...
Excellent experience, the whole process was fast and easy with Jesus! Definitely coming back and making another purchase with Mr. Alcazar.
Jesús and staff were fast, professional and treated me like family. A big plus to the gorgeous facility is complimentary coffee, hot chocolate and snacks. Haven’t had any personal experience with the service department yet but the waiting areas are designed to relax or work and I met some of the service professionals and they are very welcoming. 🌠🌠🌠🌠🌠
Clean, friendly, respectful, and kind. Very professional environment and the waiting area is pretty cool. I forgot I was at the BMW dealership. Great dealership.
I am a serial BMW buyer from this dealership. They offer great service all around.
Everyone is very polite and professional. I appreciate the attention to detail like the added extras of coffee and snacks. My car was thoroughly inspected, oil changed, and washed and vacuumed. The only recommendation I have is to have more loaner vehicles.
Reviews & Testimonials | BMW of El Paso