2022 BMW M5 In El Paso TX

Alex Hatorilaa is an awesome advisor and has never done me wrong. If you’re looking for an advisor that will help you as much as she can, then look no further.

I have had excellent service at BMW of El Paso every time I have taken my car there. This time was no exception. My thanks to their Service Writer, Heidi, for all her help.

These guys are amazing very fun and professional and very patient. Perfect service and attention to detail.

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Heidi is the best service advice ever! They always take very good care of me! I’ve actually purchased and maintained seven cars here. They all know me by name!

Friendly and helpful service department. All the staff was nice and they helped me as I am new BMW owner.

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Carlos at Service is very professional, efficient, kept me always informed about the status of the car and parts. Highly recommend him when your car needs service.

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Alex is the best service advisor in the world!!! Maintenance is great and reliable. The best BMW dealership that has serviced my vehicles in the past 15 years.

I received outstanding service from BMW of El Paso The staff was very helpful. I was very impressed by the way they treated me and my car. They kept me informed of steps they took to service my BMW.

I’m very pleased with the service l received from BMW of El Paso. The staff was very friendly and professional. They are at the top of my list and I want to say thank you to them.

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Great customer service. Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership all around, will definitely recommend to family and friends.

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John, my BMW coordinator is an exemplary of how should an excellent customer service has to be done. Appreciate for helping me with the oil changed. I loved your detailed service video. Again, thanks to all the staff that services my SUV.

PROFESSIONAL TIMELY MAINTENANCE Great follow ups on warranty repair pairs sourcing. DETAILED INFORMATION PROVIDED ON DELIVERY AND COMPLETION OF ALL REQUIRED SERVICE ITEMS. STAFF SHOULD RECEIVE OFF SITE RELAXATION AWARD IF POSSIBLE.

BMW El Paso has a top-notch knowledgeable staff that keeps you updated while you wait for your vehicle at their premier facilities. Good prices, fast service, Don't settle for less!

Always great service from dealership. Carlos and Heidi are great at taking care of my needs.

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Pleasant, professional staff. I was in for the annual service for my 2020 M340 and they were able to get me out of there ahead of time.

Heidi is always a great help!! No matter how big or small the problem she is always very helpful!! The service department is very efficient. Just wish they mess with the sit and mirror settings🥰

The service department is great, very polite and caring!!! All of the advisors are respectful I appreciate them all! Thanks again! See you next time

I always have a great experience at BMW when I get my car serviced. They are quick and professional. I don’t mind waiting for my car in the comfortable lounge. Karina has been my advisor for many years, she makes my experience better.

Brought my vehicle in for oil change and recall. Heidi called me day before to inform me not loaner cars were available. I blame everything on COVID! Great service and Heidi was helpful and attentive to my questions.

Great service, friendly staff and helpful in every way. Service department first class and recieved prompt service.

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Good communication & updates when my car is being serviced. They have a friendly staff. If loaner is not available, they will offer a valet service.

Heidi was super helpful and gave a nice package discount for the work done on my vehicle. The videos of my cars were timely and informative in making my decision on what work needed to be done on my vehicle.

Went in for service and received great customer service from Heidi and the Team at BMW. I would highly recommend. Thanks Heidi and BMW of El Paso!

Great fast service and even got a courtesy wash!!!

Their Service Advisor, Heidi Withrow, is awesome. She kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW.

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My service experience was truly professional. Thanks Alex.

Fast and Excellent service.

Came in for my brake fluid flush state inspection sticker and to buy some parts for my vehicle. Alexandra was my service advisor and continues to deliver exceptional world-class service once again. If you’re looking for a loyal reliable and attention to detail service advisor go visit Alexandra for your BMW service for your ultimate driving machine. Thank you again for an amazing experience

Good and professional service

It was easy to schedule Mr Cvick, and Mr Oscar Bull took care of everything!

My 4th purchase in this Dealership & nothing short of an excellent experience overall!! Thank you!!

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Thank you Alejandra A. For making the service of my car a great experience. Hope to never loose you as my service agent. Thank you

Thank you for great service as always!

Customer service is on top of my list. Very respectful n well alert of all my needs. Plus I love my car n wouldn’t take it anywhere else. Thank you Karina!

Friendly service and nicely appointed waiting area

As soon as I drove up everyone was so friendly & helpful. The show room was very clean & comfortable. Great snacks & coffee bar.

Great service and excellent people working up front. Carlos kept me informed every step of the way.

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Very courteous costumer service, friendly atmosphere, take extreme care of your BMW and great vehicle service 💯

I have been taking my car to this dealer since it was new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment online even during this Covid situation I know I can get my car in and that it will be taken care of in a short time. I have another vehicle which is newer than this car and when I contacted them, I was told there was a 6 week wait. Obviously a service department with this kind of wait time Is failing their ...

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Great service from sales; second purchase here no issues.

Sales people are good and help you out

Our experience with BMW of EPTX was exceptional! From the minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our trade ins & buying our New BMW. He continues to give us excellent service! Mr Jesus set us up with David Castillo “ The Genius” for our tutorial. OhMyGosh! We are so happy learning all the bells & whistles our luxury BMW has! Two hours slipped by and we’re going back to finish up. He truly is a BMW Genius! Without hesitation we ...

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Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful.

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Excellent service great people. This guys don’t make it impossible to put you in a new ride a big thank you to Omar sales man. Jorge Salas and a big thanks to the people in finance

Went to get my bmw wheel alignment. My service advisor alex (female) did a great job from the minute she received me all the way until I picked it up. I always go to her because her service is more of a personal connection with me and my vehicle. She understand my needs and always delivers with word class service. She has been mybadvisor for years now and she continues to be consistent and delivers above my expectations. I have to give credit to my mechanic who worked on my car. I didn’t get his name as they don’...

Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful. Thank you

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heidi very helpful and nice and the service was great

Alex is a great advisor always thinks about the customer and has great communication skills very professional.

Great service. Friendly and courteous service

Very courteous and professional

Bmw service department went above and beyond during my visit, updating me frequently on status of my vehicle. I highly recommend this dealership to service your premium vehicles.

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Heidi is tops - she helped me so much from helping me with a loaner, expertly tailoring what maintenance was needed, keeping me posted and then assisting me as I picked up my well repaired car the same day. Thanks to a true professional.

They were quick and precise.

The BMW line is fantastic however their service department does not equate to the ultimate driving machine. Service is very slow

Excelent costumer service

Great service from Omar. Explained all financing and car features very well! Highly Recommend BMW.

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Excellent service and very professionals!!!

We were absolutely pleased in dealing with Jesus for the purchase of our Range Rover. We were shocked with how well he knew about the features of the Range Rover model, considering it's a BMW dealership. Very thorough and professional at getting the paperwork right with the deal we wanted and very patient in showing us things we wanted to know about. The extra effort to deliver the vehicle to Las Cruces and pick up our trade was over the top. We will definitely use Jesus for future dealings at BMW and highly recommend him for those looking for ...

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Excellent experience, the whole process was fast and easy with Jesus! Definitely coming back and making another purchase with Mr. Alcazar.

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Jesús and staff were fast, professional and treated me like family. A big plus to the gorgeous facility is complimentary coffee, hot chocolate and snacks. Haven’t had any personal experience with the service department yet but the waiting areas are designed to relax or work and I met some of the service professionals and they are very welcoming. 🌠🌠🌠🌠🌠

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Clean, friendly, respectful, and kind. Very professional environment and the waiting area is pretty cool. I forgot I was at the BMW dealership. Great dealership.

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I am a serial BMW buyer from this dealership. They offer great service all around.

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Everyone is very polite and professional. I appreciate the attention to detail like the added extras of coffee and snacks. My car was thoroughly inspected, oil changed, and washed and vacuumed. The only recommendation I have is to have more loaner vehicles.

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The offer excelent service. The service rep (Mr Prieto) was very professional and delivered vehicle on time

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Excellent service by the staff and the mechanics.

The service is great big thanks to Heidi! App was easy to use to schedule service. Extremely friendly personnel and comfortable waiting area. Thank you

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Great customer service. Christian did an extraordinary job at keeping me informed of what my car would need and timelines in getting it back. Thanks for keep me updated 😁

The best service experience I have ever has. Christian was amazing! He went above and beyond.

Great service got my oil change done fast they provided me with an Uber to work and back while the car was ready. Place is new looks great

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Exceptional customer service.

Best dealership experience! Courteous, friendly, professional. From the sales person, Alec Moran, to the finance manager. I was not there long and drove off with my new X3!

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Had the best car buying experience ever here! Johnathan Rodriguez, our salesman was helpful and pleasant. David Castillo, our BMW Genius, made sure our delivery was over the top! What great attention to detail and customer service they provided! I highly recommend them both!

Responsive to requests for info and do not spam me after a visit! Everyone is professional, respectful and works quickly. They have made the exchange of three vehicles very easy each time.

Awsome service adviser great snacks in waiting area super clean

It’s always a great experience working with Alex, she amazing and makes you feel at home with her hospitality and professionalism

Easy get the app and on you're way is all done and explained to you up front as well price carlos was very pleasant to us

Carlos at Bmw of El Paso handled everything professional. Kept me updated and very responsive. I did not have to worry about my car being in their care for too long. Everything was done in a timely manner.

Excellent experience in buying a new car at this dealership. I was able to order and buy at a very good price. My salesman, Jonathan was very accommodating in handling the details and going the extra mile in meeting my needs.

Great experience! Jonathan Rodriguez was super helpful along with Luis Carlos. Quick and easy process.. very polite gentleman. Would recommend 100%

Karina goes beyond and the extra mile. She is clear on all the things that need to be fixed. She is polite and courteous

Carlos at services department was a great help, running down what. Needs to be done In the car , great job carlos you are one of the few professional people that I have encountered in El Paso tx

Great service department and advisers that have very good customer experience

I just want to say thank you to Jonathan at BMW of El Paso. I was indecisive and had a hard time choosing between a couple cars. However, he was patient, very attentive and I was able to make a decision that I'm very happy with. If you're looking for a new car, I can't recommend anyone better or more professional than Jonathan! Thanks again, I love my new 2021 M440i!!!

very friendly people... would definitely recommend...

Alex at the service center has been very accommodating. I was very lost and she helped me deal with my car issues. She was very honest, and she always has a loaner, something that the other agencies promise but never do.

Service and sales at this dealership are excellent. Heidi in service is on top of the process from beginning to end. I recommend this dealership to any BMW owner.

i am an out of state buyer, who keeps an overnight professional schedule and have been connected to the auto industry as both an enthusiast and a professional for near 20 years. i am an atypical buyer. additionally i have high, but realistic standards. i effectively know what to expect from a dealership and when to bolt. i trusted this team from start to finish including finances and shipping of a unique and desirable truck from Texas to Illinois. considering the circumstance it was a relatively simple and smooth process buying it and having it shipped to me sight unseen which ...

Thank you Omar! You displayed kindness and respect so that purchasing of our vehicle was easy. Your attitude was genuine. It was a pleasure working with you.

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I was very pleased with the honesty. My car had some major issues but I was aware that it was only the computer. They reprogrammed the computer but did not add any unnecessary parts or extra labor to jack up the charges. They were honest.

Went in for my 10K oil change and service. My service representative, Karina, was quick to greet me and help me through my first BMW service visit. I waited on site during the service and was received warmly and offered assistance by the entire El Paso BMW staff. On the plus side, the oil change and alignment were completed 20 minutes sooner than quoted.

Reasonable price compared with others. The condition of used vehicles are good. Best place for people looking for a used car of recent year with good condition.

Getting service at BMW is always a joy. The technicians are knowledgeable, friendly, and I always feel like they are doing their best for me. The best part is they communicate well throughout the process so you are not left wondering what’s going on. Thanks BMW

BMW is an excellent car. However, BMW of Elpasos service center is terrible.

Excellent service from Heidi. The car feels great and balanced.

Been a customer since 2014 and service has always been performed in a timely and professional manner. My service advisor, Alex, always keeps me updated and informed. I am very happy with the service there !

Amazing service from Jonathan Rodriguez! I was able to find the right car with ease, because of his attentive focus on what I was looking for. Never had this level of service from any dealership, huge thanks to Jonathan and all the staff at BMW of El Paso for assisting me with my purchase.

We have purchased SEVERAL cars from BMW of El Paso and have never been disappointed! Special thanks to Jonathan Rodriguez who helped us with our 2021 M850i ❤️ She’s a BEAUTY, and his customer service was outstanding! Many thanks. Michael & Angela Surratt

Always a great experience at El Paso MINI. Chris Guzman’s customer service is always on point! Quick and efficient services. Drinks and snacks are a plus. Thank you MINI!

My wife and I recently purchased two BMWs from Omar at BMW of El Paso. We received excellent service both times. The finance department was also amazing. Definitely glad I worked with Omar and Alex. And loving my Bimmers

Went in there to look at a car and we had the most wonderful experience with Bill. He is not just a salesman but a caring and genuine human being. He was honest and very nice to talk to. We loved our experience there as buyers. When going through the financial process that was dry and had a really hard time doing the down payment. Bill made us feel at ease and comfortable, not pushy at all. We bought our SUV that same day.